Quality Policy
The General Manager defines and implements the OXFORD ASSOCIATION’s Quality Policy as part of the strategy for developing training, qualification, and continuing education activities. The aim is to:
fully meet end-user expectations through the provision of training activities that comply with client and legal requirements;
continuously improve the quality standards offered.
The General Manager aims to operate in full compliance with:
current regulations (local, national, and EU);
client needs, setting the following general objectives:
achieving established quality levels;
preventing incidents;
raising awareness, training, and continuous continuing education for staff at all levels;
protecting the health and safety of both staff and end users;
continuous improvement.
At least once a year, during the Quality System Review, General Management specifies and quantifies the objectives it intends to achieve during the year, assigning specific objectives to the relevant levels of the organization.
This assignment involves defining for each objective:
the responsibilities and resources required to achieve it;
the appropriate indicators to set the target value and measure its achievement upon expiration of the established implementation deadlines.
At least once a year, during the Quality System Review, the achievement of objectives is assessed and additional objectives are defined in line with the OXFORD ASSOCIATION Quality Policy.
To implement the Quality Policy, General Management is committed to developing and actively maintaining a Quality Management System aimed at optimizing business processes and preventing any deficiencies in the training activities provided.
The Quality System is implemented in accordance with the requirements of the UNI EN ISO 9001 standard, latest edition. 2015, covers all company activities related to the provision of professional and non-professional training, specifically those directly involved in achieving quality standards. To ensure implementation of the Quality Policy, General Management authorizes and delegates the Quality Manager to implement the Quality Management System, coordinate its implementation, and constantly adapt it to company needs, regulations, and technical developments. Consequently, he or she is delegated the authority and responsibility to conduct inspections, audits, and verifications, in compliance with the Procedures and Manual. The Quality Manager is authorized to suspend any activity that compromises the proper implementation of the Quality Management System and is responsible for reporting to General Management on the System’s performance.
General Management requires all personnel to operate in accordance with the Quality Policy, the Quality Manual (which describes the general guidelines of the System), and the Procedures. Effective management of the Quality Management System is only possible through everyone’s involvement. Therefore, the Quality Policy must be implemented at all levels of the organization, specifically based on the objectives assigned to each individual following the Quality Management System review.
All personnel will be informed of the results achieved and the effectiveness of the Quality Management System at least once a year following the Quality Management System review.
Any questions should be addressed by contacting the Quality Manager.